FREQUENTLY ASKED QUESTIONS
MATERIAL SOURCING
How are the pieces made?
Each piece from The Grounding Studio is made by Spencer Elizabeth and thoughtfully handcrafted to embody both artistry and intention. She begins by throwing the clay on the wheel, allowing it to reach the ideal dryness before carefully trimming, refining, and stamping each form. Following the initial bisque firing, every piece is hand-painted with precision and then glaze-fired to ensure it is food safe. This deliberate process unfolds over the course of several days, allowing each stage the time and attention it deserves.
Due to the nature of handmade ceramics, each piece is unique, and slight variations are to be celebrated. This time-honored, labor-intensive process is both challenging and deeply rewarding. Every bowl, mug, and vessel is a singular creation, infused with care and intention, designed to bring a sense of elegance, mindfulness, and serenity to your daily rituals.
What are the products made of, and where are the materials sourced?
Each piece is hand-thrown or sculpted using a variety of colors in stoneware Cone 6 clay, primarily sourced from a trusted pottery supplier in Florida. I also create while traveling, drawing inspiration from new environments and sourcing materials locally whenever possible. My most recent collection began as prototypes in Bali, Indonesia, and Kyoto, Japan, but each piece was carefully brought to life in my home studio in Florida. Like all my work, this collection is forever inspired by the places I’ve been privileged to visit, the surrounding natural elements, and the cultural rituals they instill.
CARE INSTRUCTIONS
Are the pieces dishwasher and/or microwave-safe?
All of my dishware pieces are fired with non-toxic, food-safe glaze, making them safe for both dishwasher and microwave use. However, I highly recommend hand washing to preserve the longevity and beauty of each piece.
Every ceramic creation is one-of-a-kind, so specific care instructions are included with your order. Please refer to the care label or care card provided to ensure your piece stays in perfect condition.
SHIPPING & PAYMENT
What forms of payment do you take?
We accept American Express, Visa, Mastercard, Venmo, PayPal, PayPal Pay Later, Afterpay, Klarna, and Affirm.
Taxes and fees may apply.
Is international shipping available?
We offer domestic and international shipping.
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Domestic Shipping: Rates vary based on order size and location.
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International Shipping: Customers are responsible for all international shipping costs.
Please note that taxes and fees may apply.
How do you pack your pieces to make sure they arrive safely?
Each piece is carefully packed with time and attention to ensure it arrives in perfect condition. Items are protectively wrapped in padded, sustainable materials and securely placed in a box designed to withstand a variety of shipping conditions.
All ceramic orders require a signature upon delivery. Insurance is included with every order and factored into the final delivery and shipping price at checkout. Please note that taxes are not pre-handled, and international orders may incur country-specific import taxes. The Grounding Studio, LLC is not responsible for stolen or missing packages. If your package is lost, please contact the shipping carrier directly.
Do you have an in-person shop?
The Grounding Studio currently operates exclusively as an online store. A booth is often present at local farmers’ and craft markets in Florida, with details shared on Instagram and the newsletter for participation.
Ceramic workshops in Florida are also in development and will be announced on the same platforms when available. Subscribe to the mailing list at the bottom of the page to stay updated.
RETURNS
What if my order arrives broken?
All items are carefully packed to ensure safe transit. In the unlikely event that a piece arrives damaged, please email contact@thegroundingstudio.shop within 3 days of delivery.
Include:
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Clear photos of the damaged item
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Photos of the packaging
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A photo of the shipping label
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Images showing how the package arrived
Once the claim is reviewed and approved, instructions for returning the item will be provided. Customers are responsible for return shipping costs, as The Grounding Studio is not liable for damages caused by the shipping carrier.
Replacement items will be remade free of charge. Please allow 2–3 weeks for the new piece to be completed and shipped, as all pottery is handcrafted in small batches with care.
Do you accept returns or refunds?
All pieces are handcrafted, and many are limited-edition, and due to the nature of this small business, all sales are final.
Replacements are only issued in the case of damage during shipping, following the process outlined above. Return shipping fees for damaged items are the customer’s responsibility.
